All systems are operational
Scheduled Maintenance
Fire Suppression and Water Detection Maintenance

Our engineers will be onsite to inspect and service the fire suppression and water detection systems that protects our data centres. The systems will be placed in manual operation during the test. This forms part of our preventive maintenance schedule and we anticipate no issues or risks.

Network Maintenance - 11 December 2018

As part of our continual improvement plan, we are performing the following planned network at our London Telehouse PoP.

Description of work

Installation of new router

Time and date

Start: 01:00 11/12/2018

Finish: 05:00 11/12/2018

Location

London - Telehouse West (THW)

Anticipated impact

Traffic will be redirected via our Manchester PoP during the maintenance. Customers may see a brief period of increased latency or change in traffic paths while the network converges.

Should you require further information, please contact us via our customer portal.

CWCS Core Network – Provider Maintenance 12 December to 13 December

One of our backhaul providers have advised that they will be performing essential engineering works on their fibre network between Peterborough and Cambridge on 12 and 13 December 2018.

Time and date

Start: 23:00 12 Dec 2018

Finish: 06:00 13 Dec 2018

Anticipated impact

The work is anticipated to have minimal impact to our backhaul capacity. We will redirect traffic around the affected link for the duration of the maintenance, so we anticipate the risk to customer traffic to be minimal.

Should you require further information, please contact us via our customer portal.

CWCS Change Freeze

We will operate a change freeze from Friday, 14 December 2018 through to Friday, 4 January 2019.

During this period, non-essential engineering works to our core network or data centre infrastructure will not be scheduled.

We will maintain our normal technical support coverage over the Christmas and New Year period.

If you have any questions or concerns, please contact us via our customer portal.

Past Incidents

Friday 5th October 2018

Shared Hosting SS1 / 193.200.81.171 - Issue Detected

Our monitoring system has alerted us to an issue with SS1 / 193.200.81.171. Please stand by for further updates as our engineers investigate.

We apologise for any inconvenience this may cause.

If you wish to unsubscribe from these notifications please visit http://cwcsstatus.co.uk/subscribe, enter in your email address and set your subscription preferences.

UPDATE - 14:27

This issue has now been resolved.

Apologies for the inconvenience this has caused.

Thursday 4th October 2018

Issue Detected - Incoming email not being received for a small number of Shared Hosting customers

We are currently investigating an issue on one of our shared hosting servers with incoming email. This is only affecting a small number of our Shared Hosting Customers. Please stand by for further updates as our engineers investigate.

We apologise for any inconvenience this may cause.

If you wish to unsubscribe from these notifications please visit http://cwcsstatus.co.uk/subscribe, enter in your email address and set your subscription preferences.

============================================================ Update: 04/10/2018 16:29

We are continuing to investigate the issue and we apologise for any inconvenience caused.

Further updates will be posted shortly.

============================================================ Update: 05/10/2018 03:55

This issue is still being investigated. We apologise for inconvenience caused.

============================================================ Update 05/10/2018 15:12

This has now been resolved. All mail should start to come through.

We apologise for the inconvenience this has caused.

Wednesday 3rd October 2018

No incidents reported

Tuesday 2nd October 2018

No incidents reported

Monday 1st October 2018

No incidents reported

Sunday 30th September 2018

Shared Hosting Linux 4 on Shared Hosting - Issue Detected

We are currently aware of an issue with Linux 4 on Shared Hosting. Please stand by for further updates as our engineers investigate.

We apologise for any inconvenience this may cause.

If you wish to unsubscribe from these notifications please visit http://cwcsstatus.co.uk/subscribe, enter in your email address and set your subscription preferences.

UPDATE - 17:30

After further investigation by our senior staff we are now starting a restore from a previous backup.

The backup was created at 1AM today.

We will next update you as it progresses.

Our sincere apologies for any issues this has caused.

UPDATE - 18:30

The restore has started and is ongoing.

A rough estimate puts us into the first half of tomorrow.

We will continue to update as the restore continues.

Our sincere apologies for any issues this has caused.

============================================== UPDATE - 30/09/2018 22:01

The restore is still ongoing.

A rough estimate completion is 31/09/2018 at 3am.

We will continue to update as the restore continues.

Our sincere apologies for any issues this has caused.

UPDATE - 01/10/2018 03:09

The restore is still ongoing.

A rough estimate completion is 01/10/2018 at 3:45am.

We will continue to update as the restore continues.

Our sincere apologies for any issues this has caused.

UPDATE - 01/10/2018 04:09

The restore has completed but unfortunately there is still an issue that we're working on.

We will continue to update as the restore continues.

Our sincere apologies for any issues this has caused.

UPDATE - 01/10/2018 05:06

The restore has completed but unfortunately there is still an issue with hardware that we're working on.

We will continue to update as the restore continues.

Our sincere apologies for any issues this has caused.

UPDATE - 01/10/2018 05:45

After further investigation by our senior staff we are now starting a fresh restore from a previous backup.

We will next update you as this progresses.

Our sincere apologies for any issues this has caused.

UPDATE - 01/10/2018 08:02

The restore is still ongoing at the moment.

We will next update you as this progresses.

Our sincere apologies for any issues this has caused.

============================================= UPDATE - 01/10/2018 09:55

The restore is still ongoing at the moment and it is expected to complete early to mid afternoon.

We will next update you as this progresses.

Our sincere apologies for any issues this has caused.

===========================================

UPDATE - 01/10/2018 11:08

The restore is still ongoing at the moment and it is still expected to complete early to mid afternoon.

We will next update you as this progresses.

Our sincere apologies for any issues this has caused.

===========================================

UPDATE - 01/10/2018 12:51

The restore is still ongoing at the moment and has approximately two hours left to run.

We will next update you as this progresses.

Our sincere apologies for any issues this has caused.

===========================================

UPDATE - 01/10/2018 15:20

The restore has now completed and we are working to bring the affected customers back online. Please bear with us.

We will update you again with our progress at 16:00.

Our sincere apologies for any issues this has caused.

===========================================

UPDATE - 01/10/2018 16:24

Further to the restore completing, we are continuing to work to bring the affected customers back online. Please bear with us.

We will update you again with our progress at 17:30.

Our sincere apologies for any issues this has caused.

===========================================

UPDATE - 01/10/2018 17:01

We are pleased to inform you that the issue with Linux 4 on Shared Hosting has now been resolved.

Our sincere apologies for any issues this has caused, and thank you for your patience.

If you are continuing to experience issues with your website, please do not hesitate to contact us directly.

Saturday 29th September 2018

No incidents reported