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Scheduled Maintenance
CWCS Change Freeze

We will operate a change freeze from Friday, 14 December 2018 through to Friday, 4 January 2019.

During this period, non-essential engineering works to our core network or data centre infrastructure will not be scheduled.

We will maintain our normal technical support coverage over the Christmas and New Year period.

If you have any questions or concerns, please contact us via our customer portal.

Past Incidents

Saturday 3rd November 2018

No incidents reported

Friday 2nd November 2018

CWCS Customer Portal Maintenance - 2 November 2018, scheduled 1 week ago

As part of our continual improvement plan, we are performing essential maintenance on our customer portal.

Time and date

Start: 20:00 UTC 02 Nov 2018

Finish: 21:00 UTC 02 Nov 2018

Anticipated impact

The customer portal will be unavailable during the maintenance period. Should you require technical support during this period, please call 0808 1 333 247 or +44 115 740 1234.

Thursday 1st November 2018

No incidents reported

Wednesday 31st October 2018

No incidents reported

Tuesday 30th October 2018

No incidents reported

Monday 29th October 2018

No incidents reported

Sunday 28th October 2018

No incidents reported