We are performing essential maintenance on two of our Linux shared web servers at 02:00 on Wednesday 11th December. We anticipate downtime for customers who are hosted on this platform to be around ten minutes. We would like to apologise for any inconvenience this may cause.
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As part of our continual improvement plan, we are performing the following planned network maintenance at DCN2 to upgrade a router.
One of our routers in DCN2 will be upgraded. Due to redundant design of the network, this is not expected to cause any downtime.
Start: 01:00 13/12/2019
Finish: 03:00 13/12/2019
Customer traffic will be rerouted from the affected device so we do not anticipate any impact except for a change in routing path for some traffic which may be re-routed via another transit provider.
Should you require further information, please contact us via our customer portal.
We will operate a change freeze from 17:30 on Friday 13th December 2019 through to 09:00 Monday 6th January 2020.
During this period, non-essential engineering works to our core network or data centre infrastructure will not be scheduled.
We will maintain our normal technical support coverage over the Christmas and New Year period.
If you have any questions or concerns, please contact us via our customer portal.