All systems are operational
Scheduled Maintenance
Linux Shared - Server Maintenance

We are performing essential maintenance on two of our Linux shared web servers at 02:00 on Wednesday 11th December. We anticipate downtime for customers who are hosted on this platform to be around ten minutes. We would like to apologise for any inconvenience this may cause.

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Network Maintenance - 13/12/2019

As part of our continual improvement plan, we are performing the following planned network maintenance at DCN2 to upgrade a router.

Description of work

One of our routers in DCN2 will be upgraded. Due to redundant design of the network, this is not expected to cause any downtime.

Time and date

Start: 01:00 13/12/2019

Finish: 03:00 13/12/2019

Location

DCN2

Anticipated impact

Customer traffic will be rerouted from the affected device so we do not anticipate any impact except for a change in routing path for some traffic which may be re-routed via another transit provider.

Should you require further information, please contact us via our customer portal.

Change Freeze

We will operate a change freeze from 17:30 on Friday 13th December 2019 through to 09:00 Monday 6th January 2020.

During this period, non-essential engineering works to our core network or data centre infrastructure will not be scheduled.

We will maintain our normal technical support coverage over the Christmas and New Year period.

If you have any questions or concerns, please contact us via our customer portal.

Past Incidents

Monday 10th December 2018

Fire Suppression and Water Detection Maintenance, scheduled 1 year ago

Our engineers will be onsite to inspect and service the fire suppression and water detection systems that protects our data centres. The systems will be placed in manual operation during the test. This forms part of our preventive maintenance schedule and we anticipate no issues or risks.

Wednesday 5th December 2018

Network Maintenance - 5 December 2018, scheduled 1 year ago

As part of our continual improvement plan, we are performing the following planned maintenance on our core network.

Description of work

Provisioning new VLAN infrastructure in DCN1 and deployment of minor BGP policy updates.

Time and date

Start: 01:00 5/12/2018

Finish: 05:00 5/12/2018

Anticipated impact

No downtime is anticipated.

Should you require further information, please contact us via our customer portal.

Friday 30th November 2018

No incidents reported

Thursday 29th November 2018

No incidents reported

Wednesday 28th November 2018

No incidents reported

Tuesday 27th November 2018

No incidents reported

Monday 26th November 2018

No incidents reported

Sunday 25th November 2018

No incidents reported

Saturday 24th November 2018

No incidents reported