All systems are operational
Scheduled Maintenance
Linux Shared - Server Maintenance

We are performing essential maintenance on two of our Linux shared web servers at 02:00 on Wednesday 11th December. We anticipate downtime for customers who are hosted on this platform to be around ten minutes. We would like to apologise for any inconvenience this may cause.

If you wish to unsubscribe from these notifications please visit http://cwcsstatus.co.uk/subscribe, enter in your email address and set your subscription preferences.

Network Maintenance - 13/12/2019

As part of our continual improvement plan, we are performing the following planned network maintenance at DCN2 to upgrade a router.

Description of work

One of our routers in DCN2 will be upgraded. Due to redundant design of the network, this is not expected to cause any downtime.

Time and date

Start: 01:00 13/12/2019

Finish: 03:00 13/12/2019

Location

DCN2

Anticipated impact

Customer traffic will be rerouted from the affected device so we do not anticipate any impact except for a change in routing path for some traffic which may be re-routed via another transit provider.

Should you require further information, please contact us via our customer portal.

Change Freeze

We will operate a change freeze from 17:30 on Friday 13th December 2019 through to 09:00 Monday 6th January 2020.

During this period, non-essential engineering works to our core network or data centre infrastructure will not be scheduled.

We will maintain our normal technical support coverage over the Christmas and New Year period.

If you have any questions or concerns, please contact us via our customer portal.

Past Incidents

Saturday 5th January 2019

No incidents reported

Friday 4th January 2019

No incidents reported

Thursday 3rd January 2019

No incidents reported

Wednesday 2nd January 2019

No incidents reported

Tuesday 1st January 2019

No incidents reported

Monday 31st December 2018

No incidents reported

Sunday 30th December 2018

DCN1 DCN1 - Network Incident

Update:

Traffic levels remain normal, and mitigation remains in place. We will notify you immediately should any further incidents occur.

Thank you for your patience in this matter.


Our monitoring systems have alerted us to an issue affecting our core network at DCN1 -- this was due a DDoS attack on on our network. Traffic for the affected subnet has been redirected to a DDoS scrubbing centre and traffic levels have returned to normal.

The affected subnet will remain under mitigation for 24-48 hours depending on volumes of attack traffic.

CWCS apologise for inconvenience this may have caused.

We will provide further updates regarding this incident should they become necessary.