All systems are operational
Scheduled Maintenance
Linux Shared - Server Maintenance

We are performing essential maintenance on two of our Linux shared web servers at 02:00 on Wednesday 11th December. We anticipate downtime for customers who are hosted on this platform to be around ten minutes. We would like to apologise for any inconvenience this may cause.

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Network Maintenance - 13/12/2019

As part of our continual improvement plan, we are performing the following planned network maintenance at DCN2 to upgrade a router.

Description of work

One of our routers in DCN2 will be upgraded. Due to redundant design of the network, this is not expected to cause any downtime.

Time and date

Start: 01:00 13/12/2019

Finish: 03:00 13/12/2019

Location

DCN2

Anticipated impact

Customer traffic will be rerouted from the affected device so we do not anticipate any impact except for a change in routing path for some traffic which may be re-routed via another transit provider.

Should you require further information, please contact us via our customer portal.

Change Freeze

We will operate a change freeze from 17:30 on Friday 13th December 2019 through to 09:00 Monday 6th January 2020.

During this period, non-essential engineering works to our core network or data centre infrastructure will not be scheduled.

We will maintain our normal technical support coverage over the Christmas and New Year period.

If you have any questions or concerns, please contact us via our customer portal.

Past Incidents

Tuesday 26th November 2019

No incidents reported

Monday 25th November 2019

No incidents reported

Sunday 24th November 2019

No incidents reported

Saturday 23rd November 2019

Cloud3 - Essential Maintenance, scheduled 2 weeks ago

We are scheduling essential maintenance on Cloud3 from 2345 on 22nd November, we currently estimate this to take around 3 hours to complete. The work is to perform an upgrade to the core networking devices in the Cloud3 platform. While we have builtin redundancy, and we do not anticipate any downtime, the upgrade may cause a minor disruption to connectivity while network traffic is rerouted.

We apologise for any inconvenience this may cause you, if you wish to discuss any concerns you may have regarding this maintenance please contact our support department through your client area https://order.cwcs.co.uk/billing/

Friday 22nd November 2019

No incidents reported

Thursday 21st November 2019

No incidents reported

Wednesday 20th November 2019

Helpdesk Support Portal - Intermittent Issues

The CWCS Helpdesk support portal is currently experiencing issues, which may be intermittently affecting our customers. We are investigating this with 3rd Party Support and hope to have this service resumed shortly.

If you wish to log a ticket or a follow-up on a ticket and are experiencing issues, please just call us and we will be happy to help.

We would like to apologise for any inconvenience this may be causing. We will update this page with details regarding this issue as it becomes available.

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