Friday 20th August 2021

Sky Broadband Users

We have become aware of connectivity by some of our users. As we have investigated these issues we have become aware that these users are on Sky Broadband (or a subsidiary). Sky have a message posted on their status page - https://www.sky.com/help/servicestatus/service-checker/broadband. This only relates to banking, however, a quick review of their forums shows other users having issues connecting to services and using VPNs.

We have raised this issue with the Sky Network Operations Centre.

=== Update === We have changed our network routing to avoid Sky, this should resolve issues with reaching us for users on Sky.