Tuesday 18th January 2022

DCN1 - Network Issue

Our monitoring systems have alerted us to an issue affecting our core network at DCN1 - we are currently investigating. Connectivity to servers within this facility may have lost connectivity momentarily. We are investigating the issue.

We will provide updates regarding this issue as they become available.

Update 11:42

The problem was resolved at 11:23. We apologise for any inconvenience caused.

RCA

We became aware of a routing looping within our routing tables, and steps were taken to resolve these. Configuration changes were applied to the routers to remove the faults, however, this resulted in an unexpected error due to a mismatched configuration. We isolated the router and distributed the traffic across our infrastructure.

We are continuing to investigate the issue, and the underlying fault. We do not anticipate any further network issues, and apologise for any inconvenience caused.