Some systems are experiencing issues

Past Incidents

Wednesday 23rd June 2021

No incidents reported

Tuesday 22nd June 2021

Support Live Chat Unavailable - Wednesday 23rd June 2021, 07:00am - 09:20am

Support Live chat will be unavailable on Wednesday 23rd June between the times of 07:00am and 09:20am. During this time period, if you require assistance please contact us either by logging a ticket on the CWCS Helpdesk or calling 0800 1 777 000, where one of our engineers will be happy to help you.

We would like to apologise for any inconvenience this may cause.

If you wish to unsubscribe from these notifications please visit, enter in your email address and set your subscription preferences.

Monday 21st June 2021

Core network backbone disruption between Nottingham and Manchester

There is currently an outage on one of our backhaul connections between our Manchester and Nottingham PoPs caused by a fibre break near Salford. Our provider is working on a repair.

Our network connectivity between these locations is operating at reduced redundancy and capacity.

We will provide updates regarding this issue as they become available.

Update 09:05 22 June

Our provider has repaired the fibre and service is now fully restored.

Sunday 20th June 2021

No incidents reported

Saturday 19th June 2021

No incidents reported

Friday 18th June 2021

No incidents reported

Thursday 17th June 2021

No incidents reported