Past Incidents

Thursday 20th January 2022

No incidents reported

Wednesday 19th January 2022

No incidents reported

Tuesday 18th January 2022

Network Maintenance - DCN1, scheduled 2 days ago

We will be reinstating a perimeter firewall which has been in bypass since the DDoS attack on Friday 14 January.

Description of work

DCN1 firewall 1 will be reconnected in standby mode

Time and date

Start: 2022-01-18 00:00 UTC

Finish: 2022-01-18 00:30 UTC

Location

DCN1

Anticipated impact

No downtime is anticipated. An engineer will be on hand to bypass the firewall should it cause any issues.

Should you require further information, please contact us via our customer portal.

DCN1 - Network Issue

Our monitoring systems have alerted us to an issue affecting our core network at DCN1 - we are currently investigating. Connectivity to servers within this facility may have lost connectivity momentarily. We are investigating the issue.

We will provide updates regarding this issue as they become available.

Update 11:42

The problem was resolved at 11:23. We apologise for any inconvenience caused.

RCA

We became aware of a routing looping within our routing tables, and steps were taken to resolve these. Configuration changes were applied to the routers to remove the faults, however, this resulted in an unexpected error due to a mismatched configuration. We isolated the router and distributed the traffic across our infrastructure.

We are continuing to investigate the issue, and the underlying fault. We do not anticipate any further network issues, and apologise for any inconvenience caused.

Monday 17th January 2022

No incidents reported

Sunday 16th January 2022

No incidents reported

Saturday 15th January 2022

No incidents reported

Friday 14th January 2022

DCN1 - Network Issue

Our monitoring systems have alerted us to an issue affecting our core network at DCN1 - we are currently investigating. Connectivity to servers within this facility may be intermittently affected, we apologise for any inconvenience this may be causing.

We will provide updates regarding this issue as they become available.

== Update 17:20 ==

We believe the issue has now been resolved, and we are monitoring the situation.

== Root Cause == At the time of the outage our network received a significant DoS attack targeting a server within our DCN1 data centre, our DDoS/DoS mitigation identified the attack and started mitigation – this took a 10 minutes to stabilise the network before connectivity was fully restored. We are investigating the attack target and have invoked mitigation until midnight to prevent any further outages. Further investigation will be conducted as per our internal processes.