Past Incidents

Support Live chat will be unavailable on Wednesday 23rd June between the times of 07:00am and 09:20am. During this time period, if you require assistance please contact us either by logging a ticket on the CWCS Helpdesk or calling 0800 1 777 000, where one of our engineers will be happy to help you.

We would like to apologise for any inconvenience this may cause.

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There is currently an outage on one of our backhaul connections between our Manchester and Nottingham PoPs caused by a fibre break near Salford. Our provider is working on a repair.

Our network connectivity between these locations is operating at reduced redundancy and capacity.

We will provide updates regarding this issue as they become available.

Update 09:05 22 June

Our provider has repaired the fibre and service is now fully restored.