Our engineers will be onsite to inspect and service the fire suppression and water detection systems that protects our data centres. The systems will be placed in manual operation during the test. This forms part of our preventive maintenance schedule and we anticipate no issues or risks.
As part of our continual improvement plan, we are performing the following planned network at our London Telehouse PoP.
Installation of new router
Start: 01:00 11/12/2018
Finish: 05:00 11/12/2018
London - Telehouse West (THW)
Traffic will be redirected via our Manchester PoP during the maintenance. Customers may see a brief period of increased latency or change in traffic paths while the network converges.
Should you require further information, please contact us via our customer portal.
One of our backhaul providers have advised that they will be performing essential engineering works on their fibre network between Peterborough and Cambridge on 12 and 13 December 2018.
Start: 23:00 12 Dec 2018
Finish: 06:00 13 Dec 2018
The work is anticipated to have minimal impact to our backhaul capacity. We will redirect traffic around the affected link for the duration of the maintenance, so we anticipate the risk to customer traffic to be minimal.
Should you require further information, please contact us via our customer portal.
We will operate a change freeze from Friday, 14 December 2018 through to Friday, 4 January 2019.
During this period, non-essential engineering works to our core network or data centre infrastructure will not be scheduled.
We will maintain our normal technical support coverage over the Christmas and New Year period.
If you have any questions or concerns, please contact us via our customer portal.