We are scheduling essential maintenance on our billing system (order.cwcs.co.uk) we currently estimate this to take around 60 minutes to complete. During this time it will not be possible to raise any tickets with our support teams, please call 0808 1 333 247 if you require any technical assistance.

We apologise for any inconvenience this may cause you, if you wish to discuss any concerns you may have regarding this maintenance please contact our support department support.cwcs.co.uk.

As part of our continual improvement plan, we are will be upgrading our border router with CenturyLink in DCN2.

Description of work

rt04-dcn2 will be replaced with new hardware to increase available memory capacity

Time and date

Start: 01:00 22/10/2019

Finish: 05:00 22/10/2019

Location

DCN2

Anticipated impact

Traffic will be redirected away from our CenturyLink transit, so minimal impact to customer is anticipated. During the work we will have reduced redundancy in DCN2, so network connectivity should be considered 'at risk'.

Should you require further information, please contact us via our customer portal.