All systems are operational
Scheduled Maintenance
Fire Suppression and Water Detection Maintenance

Our engineers will be onsite to inspect and service the fire suppression and water detection systems that protects our data centres. The systems will be placed in manual operation during the test. This forms part of our preventive maintenance schedule and we anticipate no issues or risks.

Network Maintenance - 11 December 2018

As part of our continual improvement plan, we are performing the following planned network at our London Telehouse PoP.

Description of work

Installation of new router

Time and date

Start: 01:00 11/12/2018

Finish: 05:00 11/12/2018


London - Telehouse West (THW)

Anticipated impact

Traffic will be redirected via our Manchester PoP during the maintenance. Customers may see a brief period of increased latency or change in traffic paths while the network converges.

Should you require further information, please contact us via our customer portal.

CWCS Core Network – Provider Maintenance 12 December to 13 December

One of our backhaul providers have advised that they will be performing essential engineering works on their fibre network between Peterborough and Cambridge on 12 and 13 December 2018.

Time and date

Start: 23:00 12 Dec 2018

Finish: 06:00 13 Dec 2018

Anticipated impact

The work is anticipated to have minimal impact to our backhaul capacity. We will redirect traffic around the affected link for the duration of the maintenance, so we anticipate the risk to customer traffic to be minimal.

Should you require further information, please contact us via our customer portal.

CWCS Change Freeze

We will operate a change freeze from Friday, 14 December 2018 through to Friday, 4 January 2019.

During this period, non-essential engineering works to our core network or data centre infrastructure will not be scheduled.

We will maintain our normal technical support coverage over the Christmas and New Year period.

If you have any questions or concerns, please contact us via our customer portal.

Past Incidents

Monday 10th December 2018

No incidents reported

Sunday 9th December 2018

No incidents reported

Saturday 8th December 2018

No incidents reported

Friday 7th December 2018

No incidents reported

Thursday 6th December 2018

Support Website Support system - ticket replies

Update 14:!5 06/12/2018

Email notifications are now working.

Original posting

Email notifications for ticket replies are not being sent. Our engineers are investigating and we will provide further information as we have it.

We apologise for any inconvenience this may cause.

Wednesday 5th December 2018

Support System Replacement, scheduled 4 days ago

[02:58:54 2018-12-06] The support system replacement process has been successfully completed.

We will begin our support system replacement process tonight from 20:00. We expect this to be completed by 22:00.

During this time the support website will be unavailable. If you wish to raise a support request, please call us on our 24/7 support number 0808 1 333 247.

Tuesday 4th December 2018

No incidents reported