All systems are operational
Scheduled Maintenance
Status Page - Maintenance

We are performing essential maintenance on our status page between 22:00 and 22:30.

During this time the status page will be unavailable.

We apologise for any inconvenience caused.

Power Infrastructure Maintenance

We are conducting essential maintenance on one of our generators at DCN1 between 08:00 and 16:00 on 20th January 2017; we expect the maintenance to take around 3 hours to complete.

During this period the generator will be disconnected from our power infrastructure. To ensure we have redundancy in case of a power outage, a temporary generator will be installed during the works.

A full RAMS (Risk Assessment and Method Statement) has been produced in line with our facilities management procedures. Risks classified as high have been evaluated and all actions, within reason, to minimise their risk taken.

We anticipate no disruption to service during this time, and if during the maintenance any issues are identified we will provide updates on our status page

Planned Maintenance - Core Network - 23/01/2017

We will be performing maintenance on our Core Network on Monday 23 January 2017.

Start: 01:01 Finish: 05:00

During this period customers may notice brief periods of increased latency lasting 2-3 minutes. CWCS apologise for any inconvenience this may cause.

Past Incidents

Thursday 19th January 2017

No incidents reported

Wednesday 18th January 2017

No incidents reported

Tuesday 17th January 2017

No incidents reported

Monday 16th January 2017

Support Ticket - Unavailable

== 10:10 ==

The issue has now been fully resolved and normal server has resumed.

== 09:38 ==

We have restarted some services and are currently monitoring the situation, the issue appears to prevent people from email responses to raised tickets. We are running some tests and will update the status shortly.

== 09:22 ==

The support ticket system is currently unavailable, we are investigating this with our system administrators and hope to have this service resumed shortly.

We would like to apologise for any inconvenience this may be causing. We will update this page with details regarading this issue as it becomes available.

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Sunday 15th January 2017

No incidents reported

Saturday 14th January 2017

No incidents reported

Friday 13th January 2017

No incidents reported

CWCS Support