All systems are operational
Scheduled Maintenance
Cloud3 - Essential Maintenance

We are scheduling essential maintenance on Cloud3 from 2345 on 22nd November, we currently estimate this to take around 3 hours to complete. The work is to perform an upgrade to the core networking devices in the Cloud3 platform. While we have builtin redundancy, and we do not anticipate any downtime, the upgrade may cause a minor disruption to connectivity while network traffic is rerouted.

We apologise for any inconvenience this may cause you, if you wish to discuss any concerns you may have regarding this maintenance please contact our support department through your client area https://order.cwcs.co.uk/billing/

Past Incidents

Friday 22nd November 2019

No incidents reported

Thursday 21st November 2019

No incidents reported

Wednesday 20th November 2019

Helpdesk Support Portal - Intermittent Issues

The CWCS Helpdesk support portal is currently experiencing issues, which may be intermittently affecting our customers. We are investigating this with 3rd Party Support and hope to have this service resumed shortly.

If you wish to log a ticket or a follow-up on a ticket and are experiencing issues, please just call us and we will be happy to help.

We would like to apologise for any inconvenience this may be causing. We will update this page with details regarding this issue as it becomes available.

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Tuesday 19th November 2019

No incidents reported

Monday 18th November 2019

No incidents reported

Sunday 17th November 2019

Cloud3 Platform - Issue Resolved [Incident Closed]

As per our last update regarding the Cloud3 Platform, the issue has since been resolved and service is now fully operational; we don't anticipate any further interruptions.

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Cloud Hosting Cloud3 - Issue Detected

Sunday 17/11/2019 06:38am

Our engineers are still looking into this issue.

Again, we apologise for inconvenience caused.

We will continue to keep this page updated.

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Sunday 17/11/2019 04:38am

We have identified the issue and isolated the fault while we investigate the issue with our hardware vendors.

Thank you for your continued patience.

We will continue to keep this page updated.

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Sunday 17/11/2019 04:20am

Our engineers are still looking into this issue.

Again, we apologise for inconvenience caused.

We will continue to keep this page updated.

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Sunday 17/11/2019 03:29am

This is still being investigated currently.

Unfortunately we are not able to give an estimated time for resolution.

We will continue to keep this page updated.

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Sunday 17/11/2019 02:50am

Our monitoring system has alerted us to an issue with Cloud3. Please stand by for further updates as our engineers investigate.

We apologise for any inconvenience this may cause.

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Saturday 16th November 2019

No incidents reported