No incidents reported
Update: 12/07/2018 09:31
Further to the updates overnight, just to confirm that the issues with the Supreme Shared platform have been resolved.
Thank you for your patience.
Update: 12/07/2018 00:10
The final server ss1.cwcs.co.uk (184.108.40.206) took longer than expected however has now been restored.
Apologies for inconvenience caused.
We will look into the causes of this further to try to prevent any recurrence of this in future.
Update: 11/07/2018 22:35
Server ssw2.cwcs.co.uk (primary IP address 220.127.116.11) is now responding again.
The remaining server ss1.cwcs.co.uk (18.104.22.168) will unfortunately take longer and is currently estimated to complete at some point after midnight.
Please watch the status page for further updates.
Update: 11/07/2018 22:20
Restore of ssw2.cwcs.co.uk (primary IP address 22.214.171.124) has completed and we are going through reconfiguration.
Update: 11/07/2018 21:40
Restore of ssw1.cwcs.co.uk (primary IP address 126.96.36.199) has completed and this is responding again.
Backups of the remaining servers are still ongoing, with ssw2.cwcs.co.uk (IP 188.8.131.52) being likely to complete next.
Update: 11/07/2018 20:50
Restore of ss2.cwcs.co.uk has completed and after configuration change this is responding again.
Backups of the remaining servers are still ongoing, with ssw1.cwcs.co.uk being likely to complete next.
Update: 11/07/2018 20:25
Backups are still ongoing. At current rates, earliest is expected to complete data transfer before 20:45 and will then require testing to confirm all in order.
Update: 11/07/2018 20:00
Backups are ongoing. These are realistically expected to take several hours at current rates.
Update: 11/07/2018 19:10
We have initiated restore from our most recent backups.
This is progressing but will vary in the time required for the individual servers.
Apologies for continued inconvenience caused.
Update: 11/07/2018 18:40
We are continuing with our diagnostics.
Work will continue through the evening and night. Please watch the status page for further updates.
Apologies for the continued inconvenience.
Update: 11/07/2018 16:29
Our investigations are progressing and we are currently running diagnostics on the hardware. Please bear with us.
Apologies for the continued inconvenience. Further updates will follow.
Update: 11/07/2018 15:42
We are still continuing to investigate this priority issue. Apologies for the delay.
We are working to restore service as soon as possible.
Update: 11/07/2018 14:58
Investigation is still continuing. Unfortunately we do not have any timescales at the moment, but please watch this status page for regular updates.
Please be assured that this issue remains a High Priority for us.
Update: 11/07/2018 14:20
We are still continuing to investigate. Please bear with us.
We will update you as soon as we have some further information. Apologies for the inconvenience caused.
Our monitoring system has alerted us to an issue with Supreme Shared platform. Please stand by for further updates as our engineers investigate.
We apologise for any inconvenience this may cause. This is being handled as a High Priority
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