As part of our continual improvement plan, we are performing the following planned network at our London Telehouse PoP.
Installation of new router
Start: 01:00 11/12/2018
Finish: 05:00 11/12/2018
London - Telehouse West (THW)
Traffic will be redirected via our Manchester PoP during the maintenance. Customers may see a brief period of increased latency or change in traffic paths while the network converges.
Should you require further information, please contact us via our customer portal.
Email notifications are now working.
Email notifications for ticket replies are not being sent. Our engineers are investigating and we will provide further information as we have it.
We apologise for any inconvenience this may cause.
[02:58:54 2018-12-06] The support system replacement process has been successfully completed.
We will begin our support system replacement process tonight from 20:00. We expect this to be completed by 22:00.
During this time the support website will be unavailable. If you wish to raise a support request, please call us on our 24/7 support number 0808 1 333 247.
As part of our continual improvement plan, we are performing the following planned maintenance on our core network.
Provisioning new VLAN infrastructure in DCN1 and deployment of minor BGP policy updates.
Start: 01:00 5/12/2018
Finish: 05:00 5/12/2018
No downtime is anticipated.
No incidents reported