All systems are operational
Scheduled Maintenance
Linux Shared - Server Maintenance

We are performing essential maintenance on two of our Linux shared web servers at 02:00 on Wednesday 11th December. We anticipate downtime for customers who are hosted on this platform to be around ten minutes. We would like to apologise for any inconvenience this may cause.

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Network Maintenance - 13/12/2019

As part of our continual improvement plan, we are performing the following planned network maintenance at DCN2 to upgrade a router.

Description of work

One of our routers in DCN2 will be upgraded. Due to redundant design of the network, this is not expected to cause any downtime.

Time and date

Start: 01:00 13/12/2019

Finish: 03:00 13/12/2019

Location

DCN2

Anticipated impact

Customer traffic will be rerouted from the affected device so we do not anticipate any impact except for a change in routing path for some traffic which may be re-routed via another transit provider.

Should you require further information, please contact us via our customer portal.

Change Freeze

We will operate a change freeze from 17:30 on Friday 13th December 2019 through to 09:00 Monday 6th January 2020.

During this period, non-essential engineering works to our core network or data centre infrastructure will not be scheduled.

We will maintain our normal technical support coverage over the Christmas and New Year period.

If you have any questions or concerns, please contact us via our customer portal.

Past Incidents

Tuesday 13th August 2019

No incidents reported

Monday 12th August 2019

No incidents reported

Sunday 11th August 2019

No incidents reported

Saturday 10th August 2019

No incidents reported

Friday 9th August 2019

Cloud Hosting Cloud Hosting - Issue Detected

==Update 12.06==

All affected servers are now back online. We are continuing to investigate the cause of the outage.

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Our monitoring system has alerted us to an issue with our cloud platform that is affecting a small number of servers. Please stand by for further updates as our engineers investigate.

We apologise for any inconvenience this may cause.

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Thursday 8th August 2019

No incidents reported

Wednesday 7th August 2019

Shared Hosting SS3 - Issue Detected

--UPDATE-- 14:53

SS3 is now operational again, all of your services should be active and working.

Please contact support if you are continuing to experience any issues.

Kind Regards

CWCS


Our monitoring system has alerted us to an issue with SS3.

During this time your services may be unavailable.

Please stand by for further updates as our engineers investigate.

We apologise for any inconvenience this may cause.

If you wish to unsubscribe from these notifications please visit http://cwcsstatus.co.uk/subscribe, enter in your email address and set your subscription preferences.