All systems are operational
Scheduled Maintenance
Billing system - Scheduled Maintenance

We are scheduling essential maintenance on our billing system (order.cwcs.co.uk) we currently estimate this to take around 60 minutes to complete. During this time it will not be possible to raise any tickets with our support teams, please call 0808 1 333 247 if you require any technical assistance.

We apologise for any inconvenience this may cause you, if you wish to discuss any concerns you may have regarding this maintenance please contact our support department support.cwcs.co.uk.

Network Maintenance - DCN2

As part of our continual improvement plan, we are will be upgrading our border router with CenturyLink in DCN2.

Description of work

rt04-dcn2 will be replaced with new hardware to increase available memory capacity

Time and date

Start: 01:00 22/10/2019

Finish: 05:00 22/10/2019

Location

DCN2

Anticipated impact

Traffic will be redirected away from our CenturyLink transit, so minimal impact to customer is anticipated. During the work we will have reduced redundancy in DCN2, so network connectivity should be considered 'at risk'.

Should you require further information, please contact us via our customer portal.

Past Incidents

Tuesday 13th August 2019

No incidents reported

Monday 12th August 2019

No incidents reported

Sunday 11th August 2019

No incidents reported

Saturday 10th August 2019

No incidents reported

Friday 9th August 2019

Cloud Hosting Cloud Hosting - Issue Detected

==Update 12.06==

All affected servers are now back online. We are continuing to investigate the cause of the outage.

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Our monitoring system has alerted us to an issue with our cloud platform that is affecting a small number of servers. Please stand by for further updates as our engineers investigate.

We apologise for any inconvenience this may cause.

If you wish to unsubscribe from these notifications please visit http://cwcsstatus.co.uk/subscribe, enter in your email address and set your subscription preferences.

Thursday 8th August 2019

No incidents reported

Wednesday 7th August 2019

Shared Hosting SS3 - Issue Detected

--UPDATE-- 14:53

SS3 is now operational again, all of your services should be active and working.

Please contact support if you are continuing to experience any issues.

Kind Regards

CWCS


Our monitoring system has alerted us to an issue with SS3.

During this time your services may be unavailable.

Please stand by for further updates as our engineers investigate.

We apologise for any inconvenience this may cause.

If you wish to unsubscribe from these notifications please visit http://cwcsstatus.co.uk/subscribe, enter in your email address and set your subscription preferences.