All systems are operational
Scheduled Maintenance
Billing system - Scheduled Maintenance

We are scheduling essential maintenance on our billing system (order.cwcs.co.uk) we currently estimate this to take around 60 minutes to complete. During this time it will not be possible to raise any tickets with our support teams, please call 0808 1 333 247 if you require any technical assistance.

We apologise for any inconvenience this may cause you, if you wish to discuss any concerns you may have regarding this maintenance please contact our support department support.cwcs.co.uk.

Network Maintenance - DCN2

As part of our continual improvement plan, we are will be upgrading our border router with CenturyLink in DCN2.

Description of work

rt04-dcn2 will be replaced with new hardware to increase available memory capacity

Time and date

Start: 01:00 22/10/2019

Finish: 05:00 22/10/2019

Location

DCN2

Anticipated impact

Traffic will be redirected away from our CenturyLink transit, so minimal impact to customer is anticipated. During the work we will have reduced redundancy in DCN2, so network connectivity should be considered 'at risk'.

Should you require further information, please contact us via our customer portal.

Past Incidents

Saturday 5th October 2019

London Data Centre Move, scheduled 2 weeks ago

We have been planning a relocation of services for our London based customers.

Customers who are affected by this move have been contacted already and made aware of the anticipated downtime. If you are based in London and have any questions about the move do not hesitate to raise a ticket with, or call, our technical support team.

Details

  • Start Date: 5th October
  • Start Time: 0100
  • End Date: 5th October
  • End Time: 0600
  • Affected Region: London
  • Affected IP Addresses: 185.27.247.0/24

Friday 4th October 2019

Urgent Network Maintenance - DCN2 - 04/10/2019, scheduled 2 weeks ago

Description of work

CWCS intends to perform urgent maintenance overnight to reboot of one of our DCN2 core routers (rt04-dcn2).

Time and date

Start: 01:00 04/10/2019

Finish: 01:30 04/10/2019

Location

DCN2

Anticipated impact

Due to redundancy built into the network, we don't anticipate any impact to customer traffic, however their will be reduced redundancy for customers with servers in DCN2 or hosted on Supreme Cloud, so connectivity should be considered to be at 'at risk' for the duration of the maintenance.

CWCS would like to apologise for the short notice of this notification, and any inconvenience caused by this maintenance.

Should you require further information, please contact us via our customer portal.

Thursday 3rd October 2019

No incidents reported

Wednesday 2nd October 2019

No incidents reported

Tuesday 1st October 2019

No incidents reported

Monday 30th September 2019

No incidents reported

Sunday 29th September 2019

No incidents reported

Saturday 28th September 2019

No incidents reported

Friday 27th September 2019

No incidents reported