All systems are operational
Scheduled Maintenance
Linux Shared - Server Maintenance

We are performing essential maintenance on two of our Linux shared web servers at 02:00 on Wednesday 11th December. We anticipate downtime for customers who are hosted on this platform to be around ten minutes. We would like to apologise for any inconvenience this may cause.

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Network Maintenance - 13/12/2019

As part of our continual improvement plan, we are performing the following planned network maintenance at DCN2 to upgrade a router.

Description of work

One of our routers in DCN2 will be upgraded. Due to redundant design of the network, this is not expected to cause any downtime.

Time and date

Start: 01:00 13/12/2019

Finish: 03:00 13/12/2019

Location

DCN2

Anticipated impact

Customer traffic will be rerouted from the affected device so we do not anticipate any impact except for a change in routing path for some traffic which may be re-routed via another transit provider.

Should you require further information, please contact us via our customer portal.

Change Freeze

We will operate a change freeze from 17:30 on Friday 13th December 2019 through to 09:00 Monday 6th January 2020.

During this period, non-essential engineering works to our core network or data centre infrastructure will not be scheduled.

We will maintain our normal technical support coverage over the Christmas and New Year period.

If you have any questions or concerns, please contact us via our customer portal.

Past Incidents

Wednesday 20th November 2019

Helpdesk Support Portal - Intermittent Issues

The CWCS Helpdesk support portal is currently experiencing issues, which may be intermittently affecting our customers. We are investigating this with 3rd Party Support and hope to have this service resumed shortly.

If you wish to log a ticket or a follow-up on a ticket and are experiencing issues, please just call us and we will be happy to help.

We would like to apologise for any inconvenience this may be causing. We will update this page with details regarding this issue as it becomes available.

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Tuesday 19th November 2019

No incidents reported

Monday 18th November 2019

No incidents reported

Sunday 17th November 2019

Cloud3 Platform - Issue Resolved [Incident Closed]

As per our last update regarding the Cloud3 Platform, the issue has since been resolved and service is now fully operational; we don't anticipate any further interruptions.

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Cloud Hosting Cloud3 - Issue Detected

Sunday 17/11/2019 06:38am

Our engineers are still looking into this issue.

Again, we apologise for inconvenience caused.

We will continue to keep this page updated.

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Sunday 17/11/2019 04:38am

We have identified the issue and isolated the fault while we investigate the issue with our hardware vendors.

Thank you for your continued patience.

We will continue to keep this page updated.

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Sunday 17/11/2019 04:20am

Our engineers are still looking into this issue.

Again, we apologise for inconvenience caused.

We will continue to keep this page updated.

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Sunday 17/11/2019 03:29am

This is still being investigated currently.

Unfortunately we are not able to give an estimated time for resolution.

We will continue to keep this page updated.

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Sunday 17/11/2019 02:50am

Our monitoring system has alerted us to an issue with Cloud3. Please stand by for further updates as our engineers investigate.

We apologise for any inconvenience this may cause.

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Saturday 16th November 2019

No incidents reported

Friday 15th November 2019

No incidents reported

Thursday 14th November 2019

Network Issue - Update

The network issues have been identified as a wide-spread issue with BT throughout the UK and not the CWCS network.

Network Network Issue

Our monitoring systems have alerted us to an issue affecting part of our network - we are currently investigating. Connectivity to servers within this facility may be intermittently affected, we sincerely apologise for any inconvenience this may be causing.

We will provide updates regarding this issue as they become available.