All systems are operational

Past Incidents

Monday 6th January 2020

Change Freeze, scheduled 8 months ago

We will operate a change freeze from 17:30 on Friday 13th December 2019 through to 09:00 Monday 6th January 2020.

During this period, non-essential engineering works to our core network or data centre infrastructure will not be scheduled.

We will maintain our normal technical support coverage over the Christmas and New Year period.

If you have any questions or concerns, please contact us via our customer portal.

Friday 13th December 2019

Network Maintenance - 13/12/2019, scheduled 9 months ago

As part of our continual improvement plan, we are performing the following planned network maintenance at DCN2 to upgrade a router.

Description of work

One of our routers in DCN2 will be upgraded. Due to redundant design of the network, this is not expected to cause any downtime.

Time and date

Start: 01:00 13/12/2019

Finish: 03:00 13/12/2019

Location

DCN2

Anticipated impact

Customer traffic will be rerouted from the affected device so we do not anticipate any impact except for a change in routing path for some traffic which may be re-routed via another transit provider.

Should you require further information, please contact us via our customer portal.

Sunday 8th December 2019

No incidents reported

Saturday 7th December 2019

No incidents reported

Friday 6th December 2019

No incidents reported

Thursday 5th December 2019

VPS Platform - Server Maintenance, scheduled 9 months ago

[2019-12-06 05:27] Maintenance and Checks Successfully Completed.

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[2019-12-06 02:22] We will be performing essential maintenance on our VPS platform at 04:00 on Friday 6th December. We anticipate downtime to be around 15 minutes for customers hosted on this platform, and would like to apologise for any inconvenience this may cause.

====================================================================== [2019-12-05 05:40] Maintenance and Checks Successfully Completed.

[2019-12-03 15:44] We will be performing essential maintenance on our VPS platform at 04:00 on Thursday 5th December and Friday 6th December. We anticipate downtime to be around 15 minutes for customers hosted on this platform, and would like to apologise for any inconvenience this may cause.

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Wednesday 4th December 2019

No incidents reported

Tuesday 3rd December 2019

No incidents reported

Monday 2nd December 2019

No incidents reported