All systems are operational

Past Incidents

Thursday 14th May 2020

Network Maintenance - Dedicated Servers - 14/05/2020, scheduled 1 week ago

Overview

As part of our ongoing continual improvement plan, CWCS will be upgrading network connectivity to 2 dedicated server racks on Thursday 13 May 2020.

Start: 2020-05-13 01:00 End: 2020-05-14 05:00

Description

CWCS will be replacing the top of rack switches in the following racks to enable higher speed services in the following racks:

L15-RK59 L21-RK81

Impact

Customers in the affected racks may notice 1-2 interruptions of connectivity lasting up to 30 seconds during the maintenance window.

CWCS apologise for any inconvenience this may cause.

Wednesday 13th May 2020

Network Maintenance - Colocation Shared Racks - 13/05/2020, scheduled 1 week ago

Overview

As part of our ongoing continual improvement plan, CWCS will be upgrading network connectivity to our shared colocation racks on Wednesday 13 May 2020. This is the previously postpone maintenance from 27/03/2020.

Start: 2020-05-13 23:00 End: 2020-05-14 04:00

Description

CWCS will be diverting uplink traffic on the top of rack switches over to our new core network infrastructure which will increase uplink bandwidth and improve redundancy for each rack.

Impact

Customers with systems hosted in our shared colocation racks in DCN1 may experience a brief interruption to traffic lasting up to 30 seconds during the maintenance window. Customers who are in lockable quarter, and half or full rack colocation spaces will not be impacted.

CWCS apologise for any inconvenience this may cause.

Network Maintenance - Shared & VPS Hosting - 13/05/2020, scheduled 1 week ago

As part of our continual improvement plan, we will be performing the essential maintenance on our shared hosting racks on Wednesday 13th May 2020.

Description of work

Shared hosting services will be migrated onto new network infrastructure to support increased bandwidth and improve network resiliency. The maintenance is being scheduled outside of our normal maintenance window to avoid impact to scheduled backups.

Time and date

Start: 21:00 13 May 2020

Finish: 22:59 13 May 2020

Anticipated impact

Customers on our shared hosting platforms, may experience a brief outage of up to 30 seconds.

Affected Services

  • Linux Shared Hosting
  • Windows Shared Hosting
  • VPS Hosting
  • Shared MSSQL Databases

Should you require further information, please contact us via our customer portal.

Monday 11th May 2020

No incidents reported

Sunday 10th May 2020

No incidents reported

Saturday 9th May 2020

No incidents reported

Friday 8th May 2020

No incidents reported

Thursday 7th May 2020

No incidents reported

Wednesday 6th May 2020

No incidents reported

Tuesday 5th May 2020

No incidents reported