We're currently having issues

Resolved
Resolved

We resolved the incident. Thanks for your patience.

Recovering

We've fixed the core issue, and are waiting for things to recover fully.

At 1600 we will be undertaking work which will cause 15 minutes of downtime for our phones and live chat.

Identified

We've confirmed there is a problem, we're working to resolve it. During this time we have directed our phones to our backup line.

Investigating

We are experiencing problems with our service right now - see Affected Components for list of currently impacted services. You will be unable to raise tickets with us during this time, however, our phones and live chat are currently unavailable. Please standby for further updates, and we'll be in touch as soon as we know more.

Began at:

Affected components
  • CWCS Infrastructure
    • Telephone Lines
    • Live Chat (Support)