Hosted Exchange - delays to inbound email

Resolved
Resolved

Our Hosted Exchange partner has confirmed all mail flow has returned to normal and all queued mail has now been delivered.

Investigating

Our Hosted Exchange partner is continuing to work to resolve some delayed email issues. We would urge our customers to contact us directly if still experiencing any delays to inbound email, and we will raise these as individual cases with our partner.

We thank you for your continued patience.

Investigating

Our Hosting partner is still working to resolve some delayed email issues. We are sorry for any further inconvenience that this may be causing. We will relay any further updates that our partner provides.

Thank you for your continued patience.

Investigating

Our Hosting partner reported this morning that mail flow appears to be running as expected. They are still identifying some emails which were stuck in the system and they are working to facilitate delivery, however some delays are still to be expected.

We expect another update from our partner later this afternoon. Thank you for your continued patience.

Investigating

Our Hosting partner are reporting constantly improving mail flow. They have said that delayed emails will be time-stamped with the arrival time in your Inbox, but email headers should show the actual sent time and received time to the mail server.

We expect another update later this afternoon. Thank you for your continued patience.

Investigating

Our Hosting partner reports this morning that some mail flow has been restored as their engineering teams continue to work on the issue. They do expect some delay to inbound email once full mail flow is achieved due to the backlog. We will relay further updates as we receive them.

Again, we sincerely apologise for the inconvenience caused and thank you for your continued patience.

Investigating

Our Hosted Exchange partner is continuing to investigate and they hope to have a fix in place by early evening. This should mean that during the evening, inbound email delivery times should improve. We will relay further updates as we receive them.

Thank you for your patience.

Identified

Our Hosted Exchange partner is reporting delays to inbound email which is affecting some of our customers. This is being handled as a high priority and we will relay further updates as we receive them. We apologise for the inconvenience caused.

Began at:

Affected components
  • Hosted Services
    • Email Services
      • Barracuda Anti-Spam
      • Exchange Mail
      • M365